Orange offered the Super Cup matches to its subscribers thanks to the agreement reached by Movistar, through a seasonal channel that was only going to be available for the duration of this competition. Some of them, however, experienced certain problems when correctly viewing the match between FC Barcelona and Real Madrid. The solution to prevent it from happening again is much simpler than you think.
The Spanish Super Cup It was the first title that has been contested with the arrival of 2025. As always happens in the matches in which FC Barcelona and Real Madrid face each other, the expectation was maximum, bringing together thousands of spectators on their televisions to enjoy the historic rivalry that both Spanish clubs have always had.
The Orange TV subscribers They were able to enjoy all the matches thanks to the alliance that the orange operator signed with Movistar, which gave them access to a temporary channel on which the three matches that make up the entire competition would be broadcast. However, in the company’s X account we found how some users had certain problems related to playback, such as, for example, that the audio through the regional channels was somewhat advanced with respect to the image that appeared on the screen.
Orange Spain
@orange_es
@willieged Hello Willie, if you experience a failure when viewing content through the APP, you need to reinstall it and restart the router by pressing the button on the back. In the case of the decoder, you can reset it +
January 12, 2025 • 8:20 p.m.
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The audio was ahead of the image
It is not common for the audio of football games to be ahead of the image or, at least, not enough to narrate a play that has not yet occurred on the screen. Operators like Orange are responsible for taking care of each broadcast in detail to guarantee the best possible experience for their customers and, in fact, in the vast majority of cases they achieve it.
However, during the Super Cup final we found how some clients used the operator’s X account to report that the audios in catalan They were somewhat ahead of the image, which meant they had to change them to avoid anticipating the plays that were happening on the grass ahead of time.
Orange quickly responded to those users who had this problem, explaining that the solution involves reinstall mobile app and restart on the router, in case we were seeing it from the app. Or, if we were enjoying the game through the decoder, we could also reset it to return to normality.
David Bejarano
@chavibeja
So the whole game…what a shame…@orange_es https://t.co/lNo2gqsmmB
January 12, 2025 • 9:49 p.m.
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Broadcast quality issues
In addition to the glitches experienced with the sound, we also found complaints regarding the broadcast quality, announcing small microcuts or lower quality than initially expected. Especially through the app, not on the disk.
eduardo castle
@TiOcAs
@orange_es @OrangeTV_es Good afternoon, it is already starting to cut without starting the game https://t.co/gmjiIDtRhY
January 12, 2025 • 19:29
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Although these are isolated cases, it is possible that you have been one of the affected users and are wondering what the reason is and how to solve it. Doing so is very simple and you must follow the same steps that we have previously mentioned, which are the ones recommended by Orange through social networks to all those who are contacting the company through X. In this way, we will avoid these problems in future broadcasts of our favorite teams.
