Returns of receipts from our operator can be due to multiple reasons: from forgetting to update our account number to there being some specific technical problem that may cause said transaction to not be carried out. Regardless of the explanation, it may be that our operator chooses to charge an extra on our next invoice for management costs. And this is what happens in the case of Movistar.
Most of us have the receipts with our operator domiciled with our banking entity. It is the most convenient way for everything to be managed automatically, without us having to remember to make said payment once a month. However, there may be many reasons why said transaction is not carried out correctly: from a change of banking entity even a specific problem that may affect said collection and the consequence is the refund of said amount.
Each company has a different policy for managing returned receipts. In most cases, this situation can cause an extra cost in relation to the cost of carrying out said management. In the case of Movistar, a user has recently used his X account to contact the blue operator to obtain more information about it.
Be careful with returned receipts
For companies, returned receipts They can become extra work that requires the intervention of a certain number of technicians to proceed, again, with the collection. This is the reason why most of them choose to pass on the payment of this type of situations to the client.
Movistar Spain
@movistar_es
@73luck21 Hello, I’m José Carlos. We are at your disposal and we understand the difficult situation you are in. We have proceeded to enable free and unlimited use of data services and national calls in the affected areas and we have also suspended the charge… https://t.co/5ZeKgMFyZy https://t.co/S2gXR3xmow
November 3, 2024 • 1:12 p.m.
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In the case of Movistar, when the blue operator detects that a receipt has been returned, it sends an SMS to the customer informing how to proceed to recover normality. In this message, we find the link that we must access to regularize our situation and, in addition, it also offers us the possibility of changing the account number or requesting the resending of the invoice in the event that we do not have it located. In addition, it also anticipates that the return cost will be reflected in the next invoice, which is €2.42.
One month to avoid the suspension of the line
Movistar is aware that most of the situations in which we find a returned receipt are due to some specific problem that has to do with some carelessness on the part of the user or some technical incident, Therefore, they offer enough time to their customers to regularize their situation, avoiding situations such as a possible line cut.
In fact, to avoid suspension we have 30 days since the invoice is issued to make the payment. At this first moment, we will only have to pay the amount owed corresponding to the full amount of the invoice that we have not yet paid. The next one is when we will have to pay the €2.42 which we have already mentioned previously and which are charged for management.
