From the streaming platforms that operate in Spain, Amazon Prime Video is one of the cheapest. However, within this service, we can find channels to subscribe and various films and series to rent or buy. Sometimes, we acquire something that is paid apart without wanting or an unknown position appears that we are sure we have not done. What can we do in those cases?
When reviewing expenses in your bank account, you may have seen prime video charges that do not correspond to what you normally pay. The majority of users of the platform only pays their monthly or annual subscription to the Amazon Premium option, with which they can already enjoy a wide catalog of series and films. However, some contents are paid apart and there are users who may have paid one or more without realizing it.
Why can Amazon charge you in Prime Video?
The company says that, if we see a position that we do not recognize, before acting and asking for the return of money, we must review some things. For example, it may simply be that the subscription to Amazon Prime monthly or annual has been renewed. If we were taking advantage of Free platform test And it ends, the first time they charge the 4.99 euros/month (2.49 euros/month if you are a student) catch us by surprise. We may also opt for the annual rate and we no longer remember the moment when you have to pay the 49.90 euros/year (24.95 euros/year if you are a student). In addition, if you previously paid for Amazon Student and not now, it will be possible to recognize you why they charge you more.
Another reason why Amazon can charge you is that you have signed to an Add-on or channel available in Prime Video. These are not charged along with Amazon Prime subscription, but at the moment we add the extra to our plan. It is possible that that confuses us and we think there has been a problem, although we are really consuming the content of that ADD-on or channel.
In the event that you share your feature with family, friendships, roommates or work and do not have limited the option to pay for extra content, they may have been those who have paid for it. To avoid this problem, it is best to configure a pin in the prime video account. That is as easy as entering the configuration of the streaming platform account and going to «Restrictions«. There, you can put a password that Prime Video will ask you every time you want to buy from any profile.
What if the unknown position has no explanation?
Although Amazon explains all cases in which an unknown position could have been made, it may be due to an error. For these situations, the company recommends that you get in touch with them and have the following information at hand:
- The full number of cards associated with the account in which the position appears. Do not send us this information by chat or by email, unless they expressly ask.
- Date of position.
- Amount of the position.
- Your name, email address and telephone number.
If you have rented or bought any content by mistake, but you have not consumed it, you can ask Amazon to return your money. You should only give “cancel this purchase” and choose the reason.
