It is no secret that not all browsers work the same when it comes to playing certain types of content or accessing the different web pages that we visit frequently. In the case of Movistar, and after several complaints with Chrome, it seems that the operator has chosen to recommend using an alternative browser that reduces any possible problems in terms of viewing experience.
The weekend is the time many of us have been waiting for to be able to enjoy the matches of our favorite teams in the different competitions in which they participate. When we are in front of our smartphone, computer or Smart TV ready to 90 minutes of good football, There is no worse news than suffering classic microcuts or stops that can be a significant annoyance in terms of viewing.
These small interruptions are not always the fault of the company that offers us the service and can have their origin in a multitude of elements. Like, for example, in the chosen browser. This is precisely what seems to have happened this weekend to some Movistar users, who have reported some incidents to the operator through its official account on X.
Movistar Spain
@movistar_es
@pedroacevedo79 Yes, in Edge it should be seen correctly. Anything you tell us again.
All the best.October 6, 2024 • 16:46
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Try alternative browsers
If you usually use Google Chrome to watch matches from your computer and have suffered any of the problems described previously, Movistar recommends that you close your session from the platform and unpair the device in question. Once you have completed these steps, the next thing you should do is log in again with your usual credentials to check if the error has been fixed and it has been caused by some specific problem in one of the processes that have remained in the background.
Movistar Spain
@movistar_es
@Tapotei84 Good afternoon. I’m Rodrigo. Nice to greet you.
Try signing out, unpairing your device, and signing back in. Have you tried viewing it from the Edge browser? Now you tell us.
All the best.October 6, 2024 • 17:01
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In addition to the above, Movistar has also been responding to all those who expressed problems with Google Chrome or, to a lesser extent, with Firefox who tried a new browser: Microsoft Edge. Users who have made this change have confirmed that, indeed, the problems have been resolved and they have been able to continue with their matches without any major problems.
More possible solutions
In addition to what was previously mentioned, in the support forum that the blue operator has in the Movistar Community we also read other recommendations, such as turning off the router for 10 or 15 minutes and, afterwards, we turn it on again and check its operation. In addition, it is also recommended that we check that the date and time on our computer are configured to synchronize automatically. This is not the first time we have read about the possible problems in terms of compatibility that some applications have when the time and date are incorrectly configured.
Movistar Spain
@movistar_es
@MPBariloche Hello, MartÃn. I’m Anabel. Do you access through the Chrome browser? Try another one and tell us if you have access. We are sorry for the inconvenience. All the best.
October 6, 2024 • 16:48
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If you are one of those who have had problems accessing Movistar Plus+ from your computer to enjoy the matches of your favorite teams, write down these tips and follow them on future matches. You can probably recover normality and attend the best meetings whenever you want. Otherwise, the only solution is to contact customer service so that their technicians can help you resolve your specific case.
