Movistar has an exclusive application that is used to report problems related to broken or poorly installed cables. If you have found a cable in poor condition, we will tell you how to access it.
Surely on more than one occasion you have encountered a similar situation: you have been walking down the street and you have encountered some pole in poor condition or a broken cable hanging from a facade. This same thing may even happen to you on a street near yours after having suffered an episode of strong winds or adverse weather conditions.
If the wiring or pole is from Movistar, it is not necessary for us to contact the technical department through customer service. But you can request its restoration online through the Petter app. And, furthermore, it is very easy to report.
How to report a problem with bad wiring
Peter It is an application designed by Telefónica that aims to facilitate the opening of incidents that affect the infrastructure of the Spanish telecom company. Some of the most common problems that we can notice through it are the presence of broken cables in our street, the request for removal of cables for hours, the fall or removal of poles or the modification of the layout of the telephone line for any reason. .
If we encounter any of the situations described previously, we must access Petter and register with our personal data: name, surname, email and contact telephone number. Once we confirm our identity in the email that we will receive in our email, we can start using the tool normally.
Once inside the application, we must click on the “New incident” button and fill out the form with all the data of the problem in question. Additionally, if possible, it is recommended that we attach a photograph in which the problem is clear so that it can be repaired more easily.
It’s not always free
As we have already explained, Petter is not always useful for repair incidents that are affecting public spaces and that, in some cases, may even pose a problem for our security. In addition, we can also make other requests to propose alternative cable routes or modification of the current route of the telephone line. In addition to any other situation that may have a personal nature and is not due to a poor state of the infrastructure in question.
This is the reason why when we access the application we find the message that we attach in this article. Some actions involve an economic cost to the person making the request. Don’t worry, because no one will make you pay anything if you don’t first accept the quote, so you won’t find yourself with surprise charges on your bill. But it is important that we take this into account when we are going to make the request.
