As telephone operators offer us a greater number of possibilities to link our user with different profiles, it is possible that at some point we make a mistake and link it with the profile of any other user that we have on our devices, such as that of our partner or a family member. But how can you unlink to sync the correct session?
Many of us choose hire streaming platforms through our operator to, in this way, obtain some advantages in the form of a more competitive price or, simply, by unifying our invoices into a single one. A solution that is much more convenient than if we contract separately, but it can also give us some problems. Especially if we make a mistake when associating our user.
It is possible that we have the Max session of our partner or another family member open on our computer, because it was the last session from which we accessed the platform, however, it is not the one we want. associate with our Movistar account. But we haven’t realized it and we have finished the process and apparently there is no option to unlink. We tell you how to do it.
This is how you can unlink your Movistar username from your Max account
Several users have reported this problem through the Movistar Community, the company’s forum where it keeps in touch with its subscribers. Movistar confirms that the way to carry out the disengagement process is not as intuitive as it should be, but it can be done without having to contact the company and thus minimize the waiting time until this problem is resolved.
If we encounter this problem, we must log out of the app from Max and then uninstall the application, if we have downloaded it. Next, we have to clear the cache so that it does not register again once we have downloaded it and, finally, restart the device. From Movistar they confirm that it is necessary for the router to be turned off for approximately 10 minutes so that we do not have problems. Once we complete all the previous steps, we should be able to register with the correct credentials without having any problem.
What if he doesn’t disengage?
We may encounter some problems during this process, even if we have done all the previous steps correctly. In this case, we have little choice but to contact the blue operator so that they can unlink from their own system.
It is important that we manage this incident from Movistar, since in the previously mentioned forum some users confirm that, indeed, from Max they cannot carry out the disengagement process since the contract was made from Movistar. So the only thing left is to send the data requested by the company and in a few minutes, depending on its availability, our account will be released to be linked with any other email.
