When we suffer a cut in our connection as a result of a breakdown, it is the operator who must be responsible for said problem. But what if it doesn’t? Where can I claim?
The internet connection It has become essential for us, not only to telework, but also to access the content of our favorite streaming platforms, listen to music or stay up to date with the news. latest news that are happening around us. Furthermore, as more devices depend on this connection to function, such as speakers or even household appliances, its importance becomes even greater.
Although the service offered by most operators is increasingly stable, unforeseen events and breakdowns happen. And, as a consequence, it is possible that we will be left without internet at the most unexpected moment, with the problems that this can cause us. If we find ourselves faced with this situation, who should we complain to?
The responsibility is the operator
We go to the Telecommunications User Service Office to answer this question. According to this organization, in the event that we find the internet service interrupted, the claim must always be made to the operator with whom the service has been contracted. Said service provider is also obliged to compensate us with the return of the price of the service, prorated for the time that the interruption has lasted.
As users, we do not need to have to file a claim to receive said compensation. Operators are obliged to automatically compensate their users when they present any interruption in service and when the amount of the compensation is greater than one euro, said operator must automatically make the compensation to the subscriber in the invoice following the period considered. The date, duration and calculation of the amount of said amount must appear on the invoice in which the compensation payment is made.
How compensation is calculated
As we have already anticipated, if the breakdown only affects the internet service, calculating compensation is very simple: we will have to prorate the fee paid monthly for the time has the compensation lasted. If it is a joint offer, if the operator indicates the part of the price that corresponds to each service, the same previous rule will apply.
In the event that this is not the case and we find a global price, it will be considered that the price corresponding to the Internet access It is 50% of the total price. Therefore, this amount will be taken into account to make the corresponding calculation and its subsequent payment to the client.
Therefore, the person responsible is always the operator and, if necessary, the claim must be made to the operator himself. service provider. Otherwise, we should contact the same organization mentioned previously to start a claim when considering that our rights have been violated.
