Orange has made a decision regarding prepaid lines that may not be received with enthusiasm by its customers. The operator is modifying the validity of these lines mainly to be on a par with what the other brands that are part of the MasOrange merger offer.
As we have already mentioned, it was to be expected that the creation of MasOrange would bring about some changes in the services offered by each of the operators. As regards the prepaid service, which is enjoyed by more than a million users, something as important as the validity of the card will change from 13 October. To what extent does this affect those who have one of these lines?
From six to three months
It is logical that MasOrange wants to unify the terms of its service between its different brands. And, taking into account that three months is what is offered by MásMóvil, for example, there were already those who imagined that this was something that could happen. It is a 50% reduction, so the change will imply that users who took the management of their prepaid card more calmly will have to adjust so as not to end up losing their number.
The information has been published on Orange’s help page, where they maintain the previous information that talks about six months, but add a higher note that clarifies the current situation. This is an excellent decision in favor of transparency so that users can see the difference and consider the adjustments they need to make to avoid any problems.
What does this validity consist of?
Orange prepaid card users do not have to worry if they are in the habit of adding credit on a regular basis. The reason for this is that the validity period we are talking about is extended every time a recharge is carried out or when we use up credit. Therefore, under daily use, there should not be many problems.
Those people who see that they still have balance, so they do not need to recharge, will only have to consume balance in the way they prefer so that the line remains active. Each time one of these two actions is carried out, it is possible make online rechargesthe validity date is extended again. What happens if those three months pass and you have neither recharged nor used any credit? In that case, you will have a problem. Luckily, Orange offers a courtesy month in which it gives you time to react and thus keep your phone number active. During that month, you will have the opportunity to receive calls and make data connections.
When the free month has ended, Orange will deactivate the card. This means that your number will immediately be free and can be transferred to another person who starts an Orange mobile line with a prepaid card.
Keep in mind several things. The first is that, although it is implied, it is necessary to confirm that, throughout the month of courtesy you do not have the opportunity to make calls. You will be able to receive them and connect with the data, but not to call. The option to save your line in this situation will be to recharge and thus have peace of mind. If you do not remember the validity date of your card, you can check it in several ways. One of them is through WhatsApp on the Orange number 653850085. From there they can inform you of the validity so that you avoid problems. Or, alternatively, you can use the My Orange app and see this information from the “My rate” section.
