Imagine that you need to enter your operator’s app to make a query and there is no way. You are not alone. The self-management tools of telephone companies often fail frequently due to not having good support, and this can sometimes cause severe problems, since it is the most convenient way to access your data. However, if you are a Digi customer you should know that you have more options to consult your services without Internet.
Have you ever found yourself in the situation of not being able to access the My DIGI application? Surely many of you have raised your hands, and it is no wonder, because this is not a specific occasion. There are several reasons why this setback becomes tedious and the company’s customers have launched their complaints through social networks to report the problem.
However, in the following lines, we are going to recommend the instructions that you must follow to manage your gigabyte consumption without waiting and without needing to be connected to the Internet.
Why isn’t the My DIGI app working?
In the event that you do not have sufficient coverage in the area where you live or in any other place you travel to, it is possible that you will not be able to carry out some procedures as you had planned, such as changing your product, looking at the consumption of your data or minutes, recharge your prepaid rate or see your latest invoices, among others. Without a doubt, it is too frustrating to have to wait for enough signal to reach your mobile phone for it to start loading all the functions of the phone app so you can use it normally.
Consequently, it is also likely that the My DIGI app itself is not working correctly, such that you cannot log in because the system is not responding. For example, when logging in with your phone number, the Romanian company sends an SMS to authenticate your mobile, but there are times when that notification takes a long time to appear. Therefore, what in theory is a quick and comfortable access route, ultimately ends up becoming a real nightmare.
At the same time, the Mi DIGI website may present errors or errors in which an operation is not completed properly, so you have no choice but to try again later or call the company directly to resolve all your questions.
Soulchainer
@soulchainer
Question: Does anyone know what times of day the “MY DIGI” page of @digimobil_es works? Because whenever I try to use it I get the error “Sorry, we were unable to complete your request at this time.” It’s exasperating.
September 26, 2024 • 1:17 p.m.
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Other methods to access My DIGI without Internet
If you have encountered any of the circumstances mentioned in the previous paragraph and you feel identified with them, we are going to describe a couple of free methods to inform you of all your movements and consumption that you generate in the Romanian operator, and that will help you get out. of the step.
First of all, to carry out self-management tasks, simply open the Telephone application on your mobile phone and dial the following combination of symbols and numbers: *100#. Once you have marked it, click on Call and a menu will automatically appear with a series of instructions:
- Check your consumption (mark 1 and press Send): you will be able to see the additional consumption and the GB you have left.
- Increase extra MB (mark 2 and press Send): change your rate or add more megabytes if you have spent them.
- Language (dial 3 and press Send): Select the language that best suits you.
Another way to get a response in real time without having to wait for the receipt of an SMS to continue the process is by dialing the number 1215. Click on the Call button and a message will appear that will guide you to choose the service you want to modify, such as call forwarding, balance transfer or increasing megabytes.
