Have you ever come across a series that is on Max, or any other platform, but its episodes are not available from Movistar Plus+? The solution is closer than it seems and can be yours in a few minutes.
In recent years, many operators invite us to contract our favorite streaming platforms through them. In this way, it is not only possible that we find a more attractive price than what we would have in the case of contracting independently. In addition, it also allows us to have all the services unified on the same invoice, being a much more convenient option than if we have to attend to different invoices on different days of the month.
However, this option also has some problems. For example, not all episodes are always published at the same time and there may be a delay of a few days. It is important to note that it is not advisable to be alarmed, since it is not common. This is what has happened to a user who has contacted Movistar through her X account to find out the reasons why some episodes that are available on Max are not available. through Movistar. The blue operator’s response was immediate, offering a very simple solution.
What to do if episodes are not available
In the specific case we are referring to, a Movistar Plus+ subscriber states that she cannot access a specific episode of the third season of the From series from her Smart TV. This episode, however, is available by directly accessing this series from the Max application.
Movistar Spain
@movistar_es
@dieruiz90 Hello, Diego. I’m Elizabeth. Chapter 5 is already uploaded and should appear to you. Restart the router with which you connect for about 15 minutes, unpair the device, restart and log in again. All the best
October 27, 2024 • 2:19 p.m.
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From Movistar, for their part, they confirm that said episode yes it is available accessing through the operator’s platform. In the event that this is not the case, the operator offers the solution that is usually common to resolve many of the specific problems that may be affecting our connection and that we have already mentioned on more than one occasion.
To resolve the problem, it is recommended that we restart the router and connect again after a reasonable amount of time, which the company estimates at about 15 minutes. In addition, we also have to unpair the device, restart the application and log in again with our usual username and password. Once these steps are completed, we should have no problems accessing the entire catalog normally.
They are not always published at the same time
Although the previous tips can help us update the catalog that is available from Movistar Plus+ When, for some reason, the content is not visible, it is important to know that this will only help solve specific problems, but is not the solution to always access all the episodes.
Movistar Spain
@movistar_es
@Juanjito_ito Hello, Juanjo. MAX content will be progressively updated on Movistar TV. At the moment the episodes we have available from the last season are these: https://t.co/lysF2jRadN https://t.co/S2gXR3xmow
October 27, 2024 • 09:28
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The reason is that, as Movistar explains, Max’s content is progressively updated in the blue operator’s application and it is possible that some series suffer a small delay in incorporate the latest episodes. As we say, it is not a very long wait and in most cases it is only a few hours or days, so it should not be a problem among its subscribers.
