Operators develop their applications in an attempt to always improve the experience they offer their customers. In the case of Vodafone, the company offers us functions that, despite not being very well known, can be very useful at specific times.
The apps from our operators They allow us to perform a large number of functions completely autonomously, without having to call their customer service. In the case of Vodafone, over the last few years it has been adding new possibilities with which to manage all the options offered by our service. telephone line. The aim is to provide its customers with a tool that will allow them to automate more and more interactions with the operator to avoid overloading their customer service. All this without compromising the experience offered to all its subscribers.
When we have a problem with our bill If we see an amount that we don’t quite understand, we’ll probably have to spend a long time on the phone until the operator can study the case and offer us a solution. Or, at least, the relevant explanation. At Vodafone, however, the entire process can be done in just a few taps. In addition, the company is committed to offering us a very fast response, avoiding the process taking too long.
Request a review of your invoice
Vodafone has been offering the possibility of consult the different concepts of invoices without leaving the app. To do this, go to the “My Invoices” section and check everything that has been issued during the last 12 months with all the concepts clearly explained.
But what happens if we see an amount that we do not fully understand or we consider that it has been an error? In this case, from the app itself we can also request a review of a specific invoice and provide the relevant explanation to help the technician to identify the error.
A very fast process
In order to request this review, we must go to the specific invoice that has the error and click on the “View details” button. Once the invoice is downloaded, we will have to access “Request review” and in the text box that appears when we click on this option, detail what happened. It is advisable to be as descriptive as possible, otherwise the process may take longer than expected and we may have to request a second review because the technician has not found the error.
If you believe that you are being charged for a service without being registered, or there is an error when applying a discount, or any other anomalous situation, we must indicate this.
Vodafone is committed to providing a response within 48 hours. So the whole process is quite simple to carry out and we will be able to obtain a solution in a very simple way. Once the whole process is completed, we do not need to contact the operator again and we will receive a notification through the app indicating the resolution of the specific case. In this way, we can save time. quite a bit of time on the phone.
