If you have requested a fiber installation with a new company in your home and the technician has called you to make an appointment, you should not forget something very important: the telecommunications room key or RITI key. Without this key, the installation cannot be done and you must make sure that you have it when the technician arrives at your home so that he can start working. If you do not have it, you will not be able to do it and you will not be able to have the fiber installation until another day and at another time.
It may seem absurd to you, but it is usually one of the most common problems when we want to have Internet at home and the technician travels to do the installation. You will not be able to do it without the communication room key or RITI key.
Who has the key?
Although it will depend on each neighborhood community or each block or building, the key to the telecommunications room or the RITI will normally be kept by the doorman. If there is a doorman in the block, he will be the one with the key. That is why you must make sure that it will be available at the time you have made the appointment with the technician. If not, you will have to make sure that they lend it to you to be able to open when the time comes. Or change the appointment time so that it coincides with the hours of the doorman of your block or building and that this room can be accessed.
If there is no doorman (or if there is, there is usually a copy as well), it is normal for the president of the neighborhood community to have the key. In this case, make sure that this is the case and talk to this person so that they can give you the key before the appointment with the technician. Do not wait until the last moment to look for the key to the telecommunications room because it may not be at home or simply because it does not pick up the phone at that moment and it is not available.
Do I always need the key?
Not always, but you cannot know when it is and when it is not, so it is advisable (and mandatory, in any case) that you always have it and avoid problems. If you are going to change operators, you will need the key to the communication room. But, even if you have the same operator that the previous tenant had contracted, it may also be necessary… The connection may be in the same CTO but in a different splitter from this CTO so it will not update automatically when the technician connects and should, then , access the telecommunications room to solve it. And, as we said, you will need that key.
The same happens in other cases: the technician may need to go up or down to the telecommunications room to measure the power there is, to make a change in the corresponding port or simply to label the connection. In all these cases you will need the key to access the RITI at the time of installation.
And if there is no RITI?
Of course, if there is no telecommunications room you will not need the key. Don’t go crazy looking for a key to a room that doesn’t exist in your building because not everyone has it. Especially in old houses we will not find it.
There are buildings and facilities that do not need this. For example, if your installation is on a façade or a pole or a manhole, the technician will not need the RITI key because your CTO is not in a telecommunications room, but is on the façade of the building, in a manhole or on a pole … In this case, if there is no key, you cannot have, of course.
And how do I know if my installation is a façade or a pole or a chest? You won’t need to know, just make sure your building doesn’t have a telecommunications room. Ask the doorman, the neighbors or the president of the community. If there is not, it will be the technician who is in charge of seeing the specific characteristics and accessing the CTO when he has to do the installation.
