Lowi makes it easy for you if you want to change the owner of a line. This way, you can keep the same contract without having to cancel your contract to sign up for the same rate again. You will only have to call a number and the current customer and the person who will be the new owner of the line must be present.
There are many reasons why you might want to change the owner of a line. For example, if you live in a shared flat and the person who signed up for a Lowi plan moves, but you want to keep the same Internet connection. Or if your father paid for your mobile plan and now you are interested in paying for it yourself.
Although the easiest way to change your Lowi account number is to go in person to one of the brand’s stands, you can also do it remotely from home. All you have to do is call 121, a free phone number for Vodafone customers.
In the information provided by Lowi on its website, it is stated that both the old customer and the new account holder must be present during the call. The consent of both must be recorded by voice in the recording made during the conversation with the teleoperator who answers them.
It may also be the case that the change of ownership is made due to the death of the previous owner. In this case, whoever wants to take over the line with Lowi from now on must have the death certificate on hand, to provide certain data that will help the worker on the other end of the phone to corroborate its authenticity.
What data is required to make the change?
It will not be enough for the current owner and the person who will replace him on the Lowi line to be present during the call. In addition, they will have to give a series of personal details that should be prepared before dialing 121, so as not to delay the process too much.
The current holder will have to provide their DNI or NIE and the last four digits of the bank account where the invoices are domiciled. On the other hand, the new holder will have to state their full name, DNI or NIE, their email address and their bank account number.
Does it cost money to change the account holder at Lowi?
Something very important to keep in mind is that changing the account holder at Lowi is not always free. If it is the first time you request it, it will not cost you anything. However, if you have already used this option before, you will have to pay an amount of 3 euros.
The additional cost for Lowi to change the name on its contracts is not much. But it is normal for some people to think twice before making the change. Maybe they prefer to look for a better offer instead of keeping their rate with the Vodafone operator. Although the 3 euros are nothing compared to a penalty for cancelling before the permanence period is up, so it all depends on the situation of the contract.
In any case, if any doubts arise, they can also help you by calling 121. As this is the customer service number, the operator who answers will be able to tell you if you have any kind of permanence or let you know if a change of ownership has already been made previously on that same line. This way, you will be able to find out if the change will be free or assess whether it is worth paying those extra 3 euros instead of changing the rate.
