When it comes to feeling comfortable and satisfied as customers of an operator, many aspects influence. One of the most important, without a doubt, is the price we pay for our Internet and/or telephony rate. Over the years, it would be logical to think that these companies would try to keep their customers loyal in exchange for discounts and promotions, but this is not always the case.
In the end, although one prefers the peace of mind of remaining a client of a specific operator for a long time, if one wants a substantial reduction in the economic conditions of the rate in question, it ends up being better to leave… or at least threaten to do so.
portability feint
One of the easiest ways to get a good offer, although it has its risks, is to call the customer service of your operator and ask to be transferred to the cancellation department. After explaining your disagreement with the price of your rate and showing intention to cancel, it is most likely that a commercial will try to dissuade you with a counter offer that will make you stay. At the end of the day, the operator will prefer to keep a client, even if he pays a lower fee, than lose him. There is also a possibility that, when formally requesting the withdrawal, you have the bad luck of being processed without objection.
If saying that you are leaving has no reward, the next thing you can do is go from saying to doing and even start the portability procedures to another operator with better conditions. It is in these cases when the ears of the wolf are seen the most and it is not surprising to receive one or more calls after having requested another operator to start the portability procedures, offering you discounts on your rate. In addition, you have to be careful, because the operator with which you signed up could later force you to pay expenses of more than 100 euros for canceling the change and thus you would lose out.
To prevent you from leaving, they can offer you discounts on the bill, which usually range from 15% to 50% for a few months or add some kind of bonus on television packages, terminals or other devices, etc. Sometimes these discounts are associated with a permanence, which you will have to accept if you want the offer.
Offers for new customers
The big problem in getting a good offer on a rate with your operator is that official promotions are generally only valid for new registrations, portability or migrations. The client who already is, does not end up finding too many incentives with the passage of time and the apathy of his operator and has to assess a change of operator with better conditions or pray for a restructuring of the rate portfolio and it coincides that benefits you .
In ADSLZone we echo promotions and discounts offered by the main operators for fiber, mobile or television, but in the vast majority of cases, current customers cannot take advantage of these discounts or improvements in the rate conditions. It is what ends up causing such a number of portability and other operators with lower prices receive those dissatisfied customers whose operator did not decide to take care of them with a good offer.
